Good morning Jamie, first of all thank you for choosing us for your stay in Siem Reap and thank you for sharing your feedback.
Let we explain the reader in respond to your message, you are spending almost 24 hrs to check with us about some detail information in Siem Reap and we keep track and advice you to book accommodation before going to detail some other information in siem reap because we have limited room available but you never following our advice final the room has been booked by other just 1 hrs before your book and then we try to explain you if you would like to move or cancel your reservation ( if we lie you we not going to tell you this information), but it seem the respond very slow from you ( in this respond review airbnb not allow to share any communication between us otherwise i can share to all reader how was our communication to let reader know that who right or wrong ) . to recap this commend we would respond that we did not say a lie to you both as we always talk about the real thing and from your personal commend we total understand but we would recommend that please every communication must be in fast respond otherwise, the communicator could not wait for you .
Thank you for your good commend about our staff and we really apologize of some information not reach you well while you stay with us at another home, we will take this commend for our improvement.
again, thank you and wish you a good luck