Last Updated: 26 June 2024
This Privacy Supplement for China users (the “Supplement”) applies to you in addition to the Airbnb Privacy Policy, if you reside in the People’s Republic of China, which for the purpose of this Supplement does not include the Hong Kong Special Administrative Region, Macau Special Administrative Region, and Taiwan (“China”). Please read this Supplement carefully. If you have any questions or wish to contact our data protection officer, you may contact us at cnprivacy@airbnb.com.
This Supplement contains important information including (i) the controller(s) of your personal information; (ii) additional information about the personal information we process if you reside in China, in particular, your sensitive personal information; (iii) legal bases for processing your personal information; (iv) specific disclosure about the integration of third-party services (e.g., third-party SDKs); (v) how we store and protect your personal information; and (vi) your rights.
Where this Supplement mentions “Airbnb,” “we,” “us,” or “our,” it refers to the Airbnb company that is responsible for your information (the “Controller”) as set out below.
YOUR ACTIVITY ON THE AIRBNB PLATFORM | YOUR CONTROLLER | CONTACT ADDRESS |
Payments Services for all activities. | Airbnb Payments UK Ltd. | 280 Bishopsgate, London, EC2M 4RB United Kingdom |
Booking or offering certain hotels or traditional accommodation, where Airbnb Travel, LLC is identified in the checkout or listing process. | Airbnb Travel, LLC | 888 Brannan Street, San Francisco, CA 94103 United States |
Booking or offering accommodation located in the United States for stays of 28 nights or more where Airbnb Stays, Inc. is identified in the checkout or listing process. | Airbnb Stays, Inc. | 888 Brannan Street, San Francisco, CA 94103 United States |
Booking or offering accommodation where Luxury Retreats International ULC is identified in the checkout or listing process or other product surface. | Luxury Retreats International ULC | 5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8 Canada |
All other activities | Airbnb Singapore Private Limited | 158 Cecil Street, #14-01, Singapore 069545 |
If you change your country of residence, the Controller and/or Payments Controller will be determined by your new country of residence, from the date on which your country of residence changes. To this end, the Controller and/or Payments Controller that originally collected your personal information will need to transfer such personal information to the new applicable Controller and/or Payments Controller. The new Controller and/or Payment Controller will continue to process your personal information as described in the Airbnb Privacy Policy and other supplemental privacy pages when applicable.
To contact the Controller, the Payments Controller, or the Data Protection Officer for Airbnb, click here.
Airbnb may access and process sensitive personal information about you in accordance with applicable laws and will obtain explicit and informed consent prior to such access and processing where required. For instance,
Unless required or allowed by applicable laws, or needed to provide the Airbnb Platform and services, you have the discretion to choose whether to provide us sensitive personal information about you.
We collect and use your personal information where we have obtained your consent. You may choose to grant us device permissions that may allow us to collect your personal information to provide our services or improve your experiences on Airbnb Platform. You may turn off these permissions by changing the privacy setting on your devices. See the list of device permissions we may request.
In some circumstances, we may also process your personal information without your consent where, to the extent required and/or permitted by applicable laws:
The Payments Controller needs to collect the following information necessary for the performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services.
5.1.1 Payment Information. When you use the Payment Services, the Payments Controller requires certain financial information (such as your bank account or credit card information) in order to process payments and comply with applicable law.
5.1.2 Identity Verification and Other Information. The Payments Controller may require identity verification information (such as images of your government issued ID document(s), passport, national ID card, tax ID, or driving license) or other authentication information (such as your date of birth, address, email address, or phone number) and other information in order to verify your identity, provide Payment Services to you, and comply with applicable law.
We may use personal information as a part of Payment Services to:
The Payments Controller processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
Processing Based on a Legitimate Interest. If Airbnb Payments UK Ltd. is the Payments Controller for processing performed by Airbnb based on a legitimate interest, you can request that Airbnb does not process your personal information by providing reasons specific to your circumstances. If you object to such processing, Airbnb will review your objection and will no longer process your personal information for these purposes unless we have compelling legitimate grounds for such processing, or otherwise where such processing is required for the establishment, exercise, or defence of legal claims. We will let you know the outcome of our review. You may exercise your rights to object to such processing by sending us an email to cnprivacy@airbnb.com.
Parts of the Airbnb Services may link to third-party services, not owned or controlled by Airbnb, including the third-party Software Development Kit (“SDK”) or Application Programming Interface (“API”). Some of them may require certain of your personal information to provide their services such as your location (such as Amap, see here for Amap’s terms of service and privacy policy) or device information (such as IMEI and Android ID). Use of their services are subject to their terms of service and their respective privacy policy. We may perform technical inspection, testing and behavioral audits on such third-parties from time to time and require that they commit to compliance with applicable laws, regulations and agreements with us.
Here is a list of SDKs and third-party services we link to.
We retain your personal information only for as long as necessary to fulfill the purposes of processing, unless a longer retention period is required by applicable laws. Your personal information will be deleted or anonymized after the retention period. Subject to applicable laws, the retention period will depend on following criteria, whichever is the longest:
We use a variety of security technologies and procedures, such as firewall, encryption, de-identification, and access control, to prevent loss, misuse, unauthorized access or disclosure of personal information. We also implement administrative measures such as designating dedicated departments or persons to protect the security of your personal information, classifying personal information, conducting privacy impact assessment, and organizing training to our personnel, to protect personal information.
Account registration on Airbnb Platform is only permitted for natural persons who are 18 years or older. Please notify us immediately if you are aware of persons under 18 using the platform. If we find that personal information of minors has been provided, we will endeavor to delete the relevant personal information or, in case needed as required by applicable laws, seek parental consent as soon as possible.
You have rights as set forth in the Privacy Policy, and the following subject to applicable laws:
Account Deletion. You may delete your Airbnb account directly from our mobile application. After logging into your Airbnb account, you may go to the profile page, click “Privacy and sharing” and “delete your account” to delete your account. Upon account deletion, we will also delete your personal information unless otherwise required by applicable law to retain such data. Click here to learn more about specific requirements and processes for account deletion.
Withdraw Your Consent: If we are processing your personal information based on your consent, you can withdraw your consent at any time by changing your account settings or by sending a communication to Airbnb specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Specifically, to the extent required by applicable laws and regulations, you may withdraw your consent to the collection and processing of your personal information by the following methods:
Restriction of Processing. You have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information, (ii) the processing is unlawful and you oppose the erasure of your personal information, (iii) we no longer need your personal information for the purposes of the processing, but you require the personal information for the establishment, exercise, or defence of legal claims, or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of Airbnb override your own.
Objection to Processing. You have the right to object to the processing of your personal information based on grounds specific to your situation if such processing is for direct marketing or is for a purpose based on a legitimate interest or public interest. If you object to processing based on legitimate or public interests, we will no longer process your personal information for these purposes unless we have compelling legitimate grounds for such processing or where the processing is otherwise required for the establishment, exercise, or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time, ask Airbnb to cease processing your data for these direct marketing purposes by sending an email to opt-out@airbnb.com.
Lodging Complaints. You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Identification of the Controller” section above or with your local supervisory authority.
Right to Receive Explanation. You may request that we explain the rules on our personal information processing activities.
To deliver Airbnb platform services and facilitate our global operations, Airbnb and Airbnb Payments may transfer, store, and process your information within our family of companies, partners, and service providers based in Europe, Asia Pacific and North and South America. Laws in these countries may differ from the laws applicable to your country of residence. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in these other countries may be entitled to access your personal information. We will take measures pursuant to applicable data protection law, such as standard contractual clauses within Airbnb or with the relevant third party to protect this personal data.
Check our historical versions of Privacy Policy here.